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Advanced Medical Support Assistant- Enrollment and Eligibility

The incumbent serves as an Advanced Medical Support Assistant in the Enrollment and Eligibility section, within the Patient Administrative Service (PAS), of the Oscar G.
Johnson VA Medical Center.
The incumbent's work impacts the administrative aspect of patient care, including:
access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
Incumbent is responsible for assuring that various aspects of training, compliance, reporting, quality assurance, and budgetary initiatives are met.
These activities directly affect patient access to care, hospital performance goals and objectives, as well as VHA public image.
The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow and data validation issues.
His/her work also impacts processes, action plans, monitoring and reporting.
Failure to perform these duties properly could result in the Veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled.
A large patt of the duties of the Enrollment and Eligibility section employee is acting as a receptionist for the area, either face-to-face or telephonically, requiring excellent customer service skills.
The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations.
The work is mostly sedentary and is performed in an outpatient setting that is responsible for treating patients with a wide variety of medical problems.
The Advanced Enrollment and Eligibility Medical Support Assistant will be given direction and guidance by the Ambulatory Care Supervisor or Chief PAS and must be responsible to the changing demands of the program.
May be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives.
Work Schedule:
Monday - Friday, 8a-4:
30pFunctional Statement Title/#:
Advanced Medical Support Assistant

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