Advanced Medical Support Assistant

The incumbent serves as an Advanced Medical Support Assistant for the Iron Mountain VA Medical Center.
The incumbent is assigned to the Nursing Service-Surgery Department.
The incumbent serves in the role of subject matter expert for the Veterans Choice Act to help explain the program to both Veterans and colleagues.
The incumbent's work impacts the administrative aspect of patient care, including:
access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service.
Incumbent is responsible for assuring that various aspects of staffing, training, compliance,reporting, quality assurance, and budgetary initiatives are met.
These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image.
The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and datavalidation issues.
His/her work also impactsprocesses, action plans, monitoring and reporting.
Failure to perform these duties properly could result in the veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled.
The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions.
A large part of the duties of an Advanced MSA is acting as a receptionist at the clinic, either face-to-face or telephonically, requiring excellent customer service skills.
The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations.
The work is mostly sedentary and is performed in various outpatient clinic or office settings responsible for treating patients with a wide variety of medical problems.
The performance of daily rounds to the assigned clinic areas is required.
May be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives.
Work Schedule:
1 st Shift 8:
00 am to 4:
30 pm M-F Functional Statement Title/#:
Advanced Medical Support Assistant

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