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Customer Support Specialist

Pay starts at: $16.80


Logistics done differently.


At XPO Logistics, we know that our success depends on our ability to provide the highest level of support and solutions to our customers. As the Customer Support Specialist, you will work directly with customers in resolving disputes, and scheduling, quoting, and tracking shipments. If you?re ready to build a career you can be proud of?to go bigger and better?we have the opportunity for you to grow with XPO.?


Pay, benefits and more.


We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.


What you?ll do on a typical day:



  • Work directly with customers to track shipments, provide rate quotes, schedule pickup and delivery

  • Research and resolve billing issues; manage claims resolution, filing, and tracking; submit corrections and dispute resolution requests

  • Perform over, short, and damaged (OS&D) freight assessments

  • Scan shipment documents

  • Provide website support; provide operational assistance to include routing and planning

  • Receive Tier 2 escalation matters from CSRs and bring to resolution

  • Log sales support cases into salesforce.com


What you need to succeed at XPO:


At a minimum, you?ll need:



  • High school diploma

  • 3 years of experience in a customer service role with proven skills in handling customer issues professionally and swiftly

  • Strong typing and 10-key skills

  • Proficiency with Microsoft Office Suite (Excel, Word, and Outlook) and salesforce.com?


It?d be great if you also have:



  • Associate degree in related field

  • Transportation experience

  • Excellent time management, organizational, and multitasking skills with great attention to detail

  • Strong written and verbal communication skills

  • Ability to work independently and in a team environment


Be part of something big.


XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or?al, Toyota and many others. We?re the fastest-growing transportation company on the Fortune 500 list and we?re just getting started.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


 

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